Q2 2022 Forrester Wave™
The Q2 2022 Forrester WaveTM evaluates the most significant Journey Orchestration Platform vendors and scores them against 27 detailed criteria.
Get expert insights into the Customer Journey Orchestration landscape and learn why CSG was named a Leader among the most significant Journey Orchestration Platform vendors.
2022 SPARK Matrix™ for Customer Data Platforms
Quadrant says CSG’s Xponent “delivers a robust technology value proposition through its key technology differentiators, including data management functionality, segmentation and attribute builder, a complete, unified view of customer profiles, identity management, and activations across popular destinations.”
Quadrant names CSG a Leader in Customer Communication Management
The report states that “CSG provides a cloud-first architecture to help organizations seamlessly launch new digital services, expand into new markets, and create dynamic experiences across the customer experience. Some of the key differentiators of CSG’s customer communication management offering include omnichannel support, interactive document, video communication capability, and proprietary logic and insights.”
CSG provides a cloud-first architecture that helps organizations develop flexible and personalized CCM solutions and provide an integrated omnichannel approach across the customer journey along with interactive document, video communication capability, and proprietary logic and insights.