Cabo San Lucas, Mexico
The Cape, A Thompson Hotel
Monday, April 4, 2022 – Thursday, April 7, 2022


As a result of your significant contributions, you, and a guest (21 years or older), are invited to an all-inclusive getaway to The Cape in Cabo San Lucas, Mexico. This is your opportunity to celebrate, be celebrated, and connect with the people who are elevating the game at CSG through integrity, inspiration and impact!

Award winners and guests will experience memorable evening dinners, an exciting “Choose Your Own Adventure” activity, an opportunity to give back to the local community, and the ability to network with other top CSG performers as well as CSG’s executive leadership team. Enjoy all of this while taking a break, recharging, and enjoying some time to honor you.

Now it’s time to make plans! Please take time to carefully review the information on this site to understand the details of the trip, as well as next steps to successfully book you and your guest’s travel arrangements, select activities, and submit your registration.

You will only need to submit one registration for you and your guest. Your guest does not need to register separately.

Please note that all registrations are due NO LATER than Friday, March 4.

When registering, you will need to provide confirmed airline reservations for both you and your guest. While flights are covered as part of the trip, please note that there are guidelines for booking travel arrangements. Please refer to the “Travel and Expenses” tab for full details on booking flights.

Upon registering, you will also be asked to select which activity you and your guest would like to participate in on Wednesday. We invite you to share this site with your guest so they have an opportunity to learn more about the trip and select the activity that you each would like to partake. Refer to the “Activities” tab for full descriptions and details.

We look forward to seeing you in Mexico and sharing a memorable event!

The Award of Excellence is an adult-only trip. However, if you are unable to arrange childcare and/or have exceptionally young children that you/your significant other cannot be apart from, CSG is providing the option for children to attend in the case of these specific situations. Please note, all expenses associated with bringing children are the responsibility of the award winner (airfare, food/drink, activities, childcare costs, larger and/or additional hotel room, etc.). As for activities while in Mexico, CSG evening dinners and activities are for adults only, and award winners and guests are expected to attend. Any arrangements of childcare at the resort are the responsibility of the award winner. Childcare information and contact information is available if needed. 


Following is a high-level agenda of what you can expect during your time in Mexico.

Note: Attendees who travel from countries outside of North and South America have the option to fly in a day prior to the event, arriving Sunday, April 3. All other attendees should make travel arrangements to arrive on Monday, April 4.

Sunday, April 3

International Attendee Arrivals
No organized CSG events

Monday, April 4

All North & South America Attendee Arrivals

9:00 AM – 4:30 PM – CSG Welcome Desk: All Guests Please Check-in
5:30 PM – 6:30 PM – Employee Meeting with Senior Leadership Team
7:00 PM – 10:00 PM – Welcome Reception & Dinner (Onsite at The Cape)

Tuesday, April 5

9:00 AM – 12:30 PM – CSG Service Project

10:00 AM – 4:00 PM – Shuttle Bus to downtown Cabo San Lucas (circles throughout the day)
* Departs The Cape: 10:00; 11:00; 12:00; 1:00; 2:00; 3:00
* Departs Downtown Cabo: 10:30; 11:30; 12:30; 1:30; 2:30; 3:30

7:00 PM – 10:00 PM – Offsite Dine Around – bus departs the lobby around 6:30 PM
Dine around restaurant options include:
* The Office: http://www.theofficeonthebeach.com/theoffice/
* Las Esquina: https://www.bahiacabo.com/bar-esquina
* Edith’s: http://edithscabo.com/about
* Tres Sirenas: https://www.tressirenascabo.mx/about-us/
* Sur Beach House: https://www.bahiacabo.com/sur

10:00 PM – Midnight – Option to explore Cabo’s Downtown Nightlife

Wednesday, April 6

8:00 AM – 4:00 PM – Choose Your Own Adventure
See “Activities” Tab for more information

10:00 AM – 4:00 PM – Shuttle Bus to downtown Cabo San Lucas (circles throughout the day)
* Departs The Cape: 10:00; 11:00; 12:00; 1:00; 2:00; 3:00
* Departs Downtown Cabo: 10:30; 11:30; 12:30; 1:30; 2:30; 3:30

6:30 PM – Evening Departure for Celebratory Dinner – please don’t be late!

6:30 PM – 9:30 PM – Celebratory Dinner, Live Music, and Dancing (Sunset Mona Lisa Restaurant)

Thursday, April 7

All Attendees Depart


The Cape, A Thompson Hotel in Cabo San Lucas 

Resort reservations will be made for you by the event planning team based on the arrival and departure dates you submit when completing the online Award of Excellence registration. Please do NOT book your hotel reservations directly through the resort.

Accommodations will be provided for international attendees Sunday, April 3 – Thursday, April 7 and for North and South America attendees, Monday, April 4 – Thursday, April 7. If you choose to extend your stay, you will be offered the group rate, and are responsible for paying for any additional nights.

While your accommodations are covered by CSG during the dates of the event, you are responsible for additional resort incidentals, and will be asked to present your personal credit card upon check-in. The CSG discounted rate of $369/night (+taxes/fees) is available to those who would like to extend their stay on the front or back end of the trip (March 29, 30, 31 or April 8, 9, 10) – provided resort availability. Extended stays are not reimbursable. You are personally responsible for any/all nights added on to the trip outside of the nights included as part of the trip. If you choose to stay additional nights, please note that The Cape is NOT an all-inclusive resort, and all additional food and beverage consumption is at your expense and is NOT reimbursable. If you choose to extend your stay, please be sure to indicate the extended arrival and departure dates when registering and let us know you plan to stay longer in the additional notes section.


As CSG continues its drive to create a more equitable and sustainable world by giving back, we are excited to announce that we are implementing a volunteer option during the Award of Excellence trip. Employees and/or guests will have the opportunity to help install a new turf at Los Ninos Del Capitan offering the children a safe and fun place to play.

Los Ninos Del Capitan is a daycare aimed at supporting single mothers/fathers or low-income families in the Cabo San Lucas area by providing a safe, welcoming respite for their children.
Spouses/guests are welcome to join in the fun. While volunteering is not required, we do hope that many of you decide to donate your time and volunteer to make difference.


 Each award winner and their guest may choose one of the following activities for their “Choose Your Own Adventure” activity. Please read through the items below for a description of activities and times available. Transportation, reservations, food/drink, and gratuity are included for each event. Attendees do not have to select the same activity as their guest.

Private Catamaran Adventure 

Enjoy a four-hour journey sailing and snorkeling in the ocean on a catamaran exclusive to Award of Excellence guests. Throughout your sail, you will enjoy stops along the way to jump in and snorkel with beautiful ocean wildlife as well as an amazing lunch, snacks and drinks.

9:30 AM Resort Departure and 2:00 PM Resort Return

The Cape Spa

Enjoy getting pampered at Currents, The Cape’s award-winning spa onsite at the resort. Nestled in one of the natural rock formations at the edge of the resort, the spa provides a subtle interplay of light and shade with the calming cadence of the ocean waves. Choose from multiple packages offered.

  • Package 1 – Currents Therapy Massage and Facial
  • Package 2 – Currents Therapy Massage and Spa Manicure or Pedicure
  • Package 3 – Couple’s Massage (80 Minutes)

Deep Sea Fishing

Cabo San Lucas provides a complete eco-system of sea-life including Sailfish, Striped Marlin, Dorado, Yellow Fin Tuna and Big Eye Tuna. Spend an afternoon on a first-class boat equipped with the latest technology, equipment and knowledgeable crew — everything you need for a successful catch. Plus enjoy an amazing lunch and drinks throughout the experience!

6:30 AM Resort Departure and 1:00 PM Resort Return

18-holes at Puerto Los Cabos

Includes 18 holes of Jack Nicklaus and Greg Norman signature golf. This award-winning course offers a truly unique opportunity to experience course design from two of golf’s greatest, including stunning views of the Sea of Cortez from 70% of the course! Golf club rentals, all-inclusive drinks, snacks, lunch and gratuities included.  Golf shoes are not available for rent, so please bring appropriate shoes.

6:45 AM Resort Departure and 1:30 PM Resort Return

Evening Events & Attire

Monday Evening - Welcome Celebration

Start your trip off right with a festive evening connecting with other Award of Excellence attendees and guests at an onsite dinner. You’ll be treated to an amazing dinner, beautiful views and an opportunity to jump into vacation mode!

Suggested Attire:
Men: Casual resort attire – Khakis or dress shorts, casual shirt, sweater or light jacket, comfortable shoes
Women: Casual resort attire – Sundress or skirt, casual top, sweater or light jacket, comfortable shoes

Tuesday Evening – Offsite Dine Around in Downtown Cabo

Downtown Cabo offers amazing restaurants and night life!  The night out provides the group an opportunity to experience Cabo. When registering, you will be asked to select your top two restaurant options where you and your guest would like to dine. Once registration is complete, small groups of 15-20 will be grouped to dine together. We will make every effort to accommodate your first or second choice.

After dinner, guests will have the option to take the bus home, or stay in downtown Cabo to experience Cabo’s nightlife at Giggling Marlin, Cabo Wabo or other popular evening destinations.

Suggested Attire:
Men: Casual resort attire – Khakis or dress shorts, casual shirt, sweater or light jacket, comfortable shoes
Women: Casual resort attire – Sundress or skirt, casual top, sweater or light jacket, comfortable shoes

Wednesday Evening – Celebratory Dinner

We’re celebrating YOU in absolute style during this lavish evening affair. Located at Sunset Mona Lisa restaurant, your evening includes an outdoor celebration with a breathtaking view of the Cabo sunset, delicious dinner, entertainment, live music, dancing and more!

Suggested Attire: Cocktail attire
Men: Dress pants, jacket is optional as it’s quite warm in the evenings
Women: Cocktail attire

Travel & Expenses

When registering, you will need to provide confirmed airline reservations for both you and your guest. While flights are covered as part of the trip, please note that there are guidelines, and restrictions, for booking travel arrangements. The registration deadline is Friday, March 4.

Attendees traveling to Mexico must have the following documents. Please be sure to investigate this immediately, as processing times may vary.

  • Passport: All attendees require a passport valid for at least 6 months BEYOND the duration of their stay.
  • Visa, if required: Visit https://www.visahq.com/mexico/ and enter your citizenship/residence details. If it appears you need a visa, or you are unsure, please contact reach out to the CSG Global Mobility team for support.

Airline Reservations

Please book your flights prior to completing your online registration. When registering, you will be prompted to enter flight details for both you and your guest.

  1. Please fly into Los Cabos International Airport (SJD).
  2. AOE will cover flights for you and your guest, consistent with the CSG travel policy.
  3. Please book flights through CSG travel (either Oracle or Concur – depending on the standard process where you live), just as you would business travel.
  4. North or South America award winners and guests need to schedule their flights to arrive on Monday, April 4.
  5. Award winners and guests traveling from countries outside the Americas may schedule flights to arrive on Sunday, April 3 allowing time for adjusting to the time zone.
  6. Travel should follow CSG travel guidelines for class of travel. If you book upgraded flights, the additional cost is at your personal expense.
  7. All flights can be submitted to Cost Center 80062. Upon registering, you will also be asked to submit flight costs for budget purposes.

Ground Transportation

Based on your airline itinerary submitted through online registration, the event planning team will coordinate transportation to the resort, and back to the airport at the conclusion of the trip.
Rental car costs or any other mode of transportation are non-reimbursable.


Use the following information to submit airfare costs.

  • It is important to submit to the specific Cost Center and Expense Type indicated below:
  • Cost Center: 80062
  • Expense Type: Award of Excellence Admin*(718630) 

The following items are covered for you and a guest:

  1. Round trip transfers to/from the Resort (arranged by event team)
  2. Resort Accommodations including concierge and housekeeping gratuities
  3. You and your guests’ “Choose Your Own Adventure” activity
  4.  Meals and drinks at the Resort
    • Please note that while The Cape is not an all-inclusive resort, arrangements have been made to provide Award of Excellence award winners and guests all meals including: breakfast, lunch and dinner throughout the event. These will be available in a designated location at the resort each day.
    • In addition, we will have a CSG hospitality room that you can access for additional beverages and snacks.
    • If you choose to eat at a resort restaurant outside of these planned meals or outside of the sponsored CSG meal locations, that cost is at your expense.
    • Also note, there are some added costs if you request specific bottles of wine, etc.

The following expenses should be addressed on your expense report and can be submitted to Cost Center 80062.

  1. Airport parking or cab fare to/from the airport in your home city
  2. Economy Airfare to Los Cabos International Airport (excluding upgraded flight costs)
  3. Baggage fees



The safety and health of our employees remains CSG’s top priority. CSG is continually monitoring developments surrounding COVID-19 and is following all local, state and national health guidelines to ensure everyone’s safety.

To check current travel restrictions specific to your country, please click here. For current guidelines to traveling to Mexico, please click here. Please be sure to check your country specific requirements for travel before departure.

CSG does provide all employees medical and personal accident travel insurance.   The Travel Safety SharePoint page has more information on the coverage and is a great resource:  CSG Travel (sharepoint.com).


If you will not be able to attend please fill out the first form. If you will be able to attend please fill out the second form.


If you have any questions, please contact [email protected]