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The BSS Building Blocks of the Future

Digital transformation is driving broad changes within telecoms operations as communications service providers (CSPs) continue to evolve into digital service providers (DSPs). CSPs have a growing number of opportunities enabled by the 5G digital economy to increase customer engagement and revenue, but they are also facing greater competition and flat or declining margins.

In this joint report, Analysys Mason and CSG explore how CSPs are responding to these trends by increasing their focus on developing capabilities that will allow them to swiftly embrace – and effectively monetize – emerging opportunities. 

About the author

John Abraham

John Abraham is a principal analyst with Analysys Mason and leads their digital transformation research, including three research programmes: Customer EngagementMonetisation Platforms and Digital Experience. His areas of focus include customer journeys and experience, the impact of 5G on BSS systems, telecoms enterprise opportunities, cost transformation, ecosystems and value chains, and micro-services-based architecture models. John has over a decade of experience in the telecoms industry. At Analysys Mason, he has worked on a range of telecoms projects for operators in Africa, Europe, India and the Middle East. Before joining Analysys Mason, he worked for Subex, a BSS vendor, and before that for Dell in India. John holds a bachelor’s degree in computer science from Anna University (India) and an MBA from Bradford University School of Management (UK).

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The race to maximize 5G ROI is on

From voice and data to fixed wireless access to innovative IoT and multi-party offerings, CSG Encompass has your commercialization requirements covered.

CSG Encompass powers the Concept to Cash journey leveraging cloud, open interfaces, microservices and zero-touch practices to securely scale alongside your business.

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Digital Marketplaces are key for driving 5G Growth

In this Mobile World Live Interview with Justin Springham, Liz Bauer, CSG’s Chief Customer and Marketing Officer, discusses why digital commerce platforms like CSG Encompass are essential for CSPs to profit from revenue-generating B2B2X services.

5G is a game changer – are you ready?

CSG is the leader in digital commerce solutions for the communications market. We’re ready to help you manage the concept to cash lifecycle, collaborate with partners and delight customers by quickly building and launch offers that keep customers coming back for more.

Imagine what you can achieve with CSG Encompass



5 Foundations for 5G Commercialization

About CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and  customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at