Digital transformation is driving broad changes within telecoms operations as communications service providers (CSPs) continue to evolve into digital service providers (DSPs). CSPs have a growing number of opportunities enabled by the 5G digital economy to increase customer engagement and revenue, but they are also facing greater competition and flat or declining margins.
In this joint report, Analysys Mason and CSG explore how CSPs are responding to these trends by increasing their focus on developing capabilities that will allow them to swiftly embrace – and effectively monetize – emerging opportunities.
About the author
John Abraham is a principal analyst with Analysys Mason and leads their digital transformation research, including three research programmes: Customer Engagement, Monetisation Platforms and Digital Experience. His areas of focus include customer journeys and experience, the impact of 5G on BSS systems, telecoms enterprise opportunities, cost transformation, ecosystems and value chains, and micro-services-based architecture models. John has over a decade of experience in the telecoms industry. At Analysys Mason, he has worked on a range of telecoms projects for operators in Africa, Europe, India and the Middle East. Before joining Analysys Mason, he worked for Subex, a BSS vendor, and before that for Dell in India. John holds a bachelor’s degree in computer science from Anna University (India) and an MBA from Bradford University School of Management (UK).
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