October 12-13, 2022
CSG is hosting a think-tank session at CX Exchange BFSI
Get a Head Start on Solving Your CX Challenges
October 12 | 12:40PM | Coral Spring Room | Moderated by Mark Smith, VP of Digital Engagement Solutions at CSG
Customer engagement is a priority for your company, and you’re expected to deliver extraordinary customer experiences. You need support in championing a customer journey-centric strategy and to build a business case that proves the ROI. You’re unsure of what’s possible.
Where do you start?
Join our session to:
- Understand where your organization falls in CX maturity and ways to quickly advance your program
- Better understand your business goals, your industry, your challenges, and how to get started in a meaningful way
- Learn industry-specific best-practices and how they quickly impact your company
- Synthesize disparate management systems, data, partnerships, products, and touch points to build one comprehensive engagement strategy
Meet our team from CSG in Orlando
CSG NAMED A LEADER IN THE FORRESTER WAVE™: JOURNEY ORCHESTRATION PLATFORMS, Q2 2022
The Q2 2022 Forrester Wave™ evaluates the most significant Journey Orchestration Platform vendors and scores them against 27 detailed criteria.
Get expert insights into the Customer Journey Orchestration landscape and learn why CSG was named a Leader among the most significant Journey Orchestration Platform vendors.
WEBINAR – THE 3 PHASES OF A CUSTOMER JOURNEY-CENTRIC TRANSFORMATION
To become customer journey-centric, it requires a change in the DNA of your organization at every level of the business. Journey-centricity is a fundamentally different way of thinking that yields enriched experiences for customers and employees and has a transformative impact on revenues.
The challenge is, many companies know that they need to transform, but struggle with where to get started or how to enhance their current strategy.
In this webinar, guest Joana de Quintanilha, VP, Principal Analyst at Forrester Research and Mark Smith, CSG’s VP of Digital Engagement Solutions, will discuss the importance of investing and operationalizing journey-centricity as well as how to accelerate the path to extraordinary experiences, everywhere.