CX North America | Nashville, TN | June 7 – 9, 2022
Will you be joining us? We’d love to see you! Stop by booth 411 and don’t miss Mark Smith’s case study session!
June 9 | 10:10am | Bayou AB
Mark Smith, VP of Digital Engagement Solutions
“Smart Real-time CX Delivered from the Outside In”
What you’ll learn:
Customer experience is a moving target. Staying out in front of ever-increasing customer expectations requires businesses to be really smart and move in real-time. Our case study describes results achieved when a major communications company does this right, operating in a proactive, predictive and personalized way at scale. Mark Smith walks you through a success story of how customer experience starts outside your organization but ultimately pulls intelligence from every aspect of your business to support the customer’s total experience.
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A SMART(ER) WAY TO COMMUNICATE WITH CUSTOMERS
Smart(er) Notifications is the only real-time interactive messaging solution that interprets the full customer context to proactively and precisely communicate with your customers to drive engagement, acquisition, and loyalty.