CSG IS HOSTING A WORKSHOP AT THE CX TRANSFORMATIONAL ASSEMBLY
GET A HEAD START ON SOLVING YOUR CX CHALLENGES
October 25 | 2:05 PM | PRESENTED BY MARK SMITH, VP OF DIGITAL ENGAGEMENT SOLUTIONS AT CSG
Customer engagement is a priority for your company, and you’re expected to deliver extraordinary customer experiences. You need support in championing a customer journey-centric strategy and to build a business case that proves the ROI. You’re unsure of what’s possible.
Where do you start?
Join our session to:
Understand where your organization falls in CX maturity and ways to quickly advance your program
Better understand your business goals, your industry, your challenges, and how to get started in a meaningful way
Learn industry-specific best-practices and how they quickly impact your company
Synthesize disparate management systems, data, partnerships, products, and touch points to build one comprehensive engagement strategy
Meet CSG In New Orleans:
HOW TO BREAK THROUGH THE NOTIFICATION NOISE TO DRIVE CUSTOMER ENGAGEMENT
Today, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-driven notifications that propel customers to act.
STATE OF THE CUSTOMER JOURNEY 2022
The State of the Customer Journey 2022 report features insights based on this data from over 10 billion customer interactions, including how voice and text interactions increased nearly 200 percent year over year, how telecom and financial services used the most communication channels among the industries tracked, and more.
Smarter Notifications Customer Story
When the pandemic changed everything overnight, one pharmacy quickly adapted to make sure patients had real-time updates on vital services.