Cloud-Native, SAAS B2B2X Commerce Solution
Get the return you’ve been waiting for from your 5G and digital investments with CSG Encompass. We make it easy to manage the intricate, connected partnerships that are driving 5G commercial opportunities. Taken in part or taken as a whole; our modular, integrated solution lets you collaborate and co-create digital services as unique as your customers are. Because when your customers are happy, your partners will be too.
CSG is the leader in digital commerce solutions for the communications market. We’re ready to help you manage the concept to cash lifecycle, collaborate with partners and delight customers by quickly building and launch offers that keep customers coming back for more.
Innovate with partners, from onboarding and offer creation to settlements, from a single solution. Then, deliver those offers to business and retail customers with comprehensive order management, fulfillment, policy management and charging.
Unleash your commercial creativity with our unified catalog. Mix, match and monetize offerings that are personalized down to individual customer needs.
Your software shouldn’t limit your potential. CSG Encompass is open and decoupled, managing a limitless number of partners and services, leveraging cloud and microservices to securely scale alongside your business.
Encompass powers the complete Concept to Cash journey leveraging cloud, open interfaces, microservices and zero-touch practices to securely scale alongside your business.
Make your partner experience stand out with zero-touch self-registration. Give them full visibility of their services and how they perform with intuitive dashboards and reports. Partners can securely access their product catalog, settlement invoices and other key documents like contracts using a secure and intuitive self-service portal.
Encompass features a TM Forum SID compliant resource and service catalog, so you can seamlessly create multi-party offerings with flexible bundling, pricing and discounting. Create any combination of multi-party services, and negotiate flexible one-off, recurring and usage-based charges on a per-service basis.
Seamlessly automate configuration, pricing and quote management. Configure products with live resource availability, feasibility checking and pricing.
Encompass gives you unparalleled control and visibility over fulfillment, down to the individual device or service. Deconstruct orders into their component parts, including partner orders, with catalog-driven workflows for service fulfillment and real-time visibility into active inventory.
Don’t let service quality or data caps get in the way of amazing consumer experiences. Automatically update charging and policy parameters based on networks, service types and payment models and send promotions and reminders so consumers can stay connected.
Let customers pay on their terms with options for prepaid, postpaid, subscriptions, discounts and more. Business customers are covered, too—Encompass supports enterprise hierarchy reporting, invoicing and GL updates, so when you’re billing for millions of varied services, you can ensure you’re recognizing revenue.
Support the complex and evolving settlement algorithms that are being driven by B2B2X including recurring charges, event-based charges, one-time fees and tiered settlements. Simplify and manage complex multi-party revenue sharing as well as dispute and reconciliation management in one place.
Send real-time promotions based on each customer’s individual journey – all powered by our AI driven journey management. Knock down data silos and improve business outcomes like loyalty with a unified customer engagement platform.
See CSG Encompass in action | Book a demo now
From voice and data to fixed wireless access to innovative IoT and multi-party offerings, CSG Encompass has your commercialization requirements covered.
CSG Encompass powers the Concept to Cash journey leveraging cloud, open interfaces, microservices and zero-touch practices to securely scale alongside your business.
Explore what do you need to do to innovate, engage and monetize at scale.
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com.