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Welcome & Introductions
Hear how CSG is investing in hyper-scalable monetization solutions to help CSPs succeed in the digital era.
Richard Ullenius, VP Customer Centricity, CSG
B2B2X: How telcos can capture new adjacent opportunities
Solving consumers’ and businesses’ key pain points today depends on bringing together technologies and services that are currently spread across a wide range of different industry players. Telcos can leverage their strong relationships with consumers, enterprise and governments to bring these together and deliver greater convenience, productivity, and quality of service to their customers. The hard part is figuring out which business models and partners to work with to capture these opportunities. STL will share potential strategies and approaches for telcos in 3 areas:
- Transport & connected cars
- Live entertainment and events
Philip Laidler, Partner and Consulting Director, STL Partners
CSPs are expected to drive more than half their revenue from business relationships as they expand into B2B ecosystems. As partners, CSP users and customers engage with each other in collaborative environments, it’s critical that CSPs improve the multi-sided experiences within their ecosystem. Discover the four areas that will make or break success in B2B—agility, focusing on business outcomes, embracing dynamic ecosystems and experiences, and trust.
Ryan Horsfield, Global Leader Customer Solutions Consulting, CSG
Making Ordinary Customer Experiences Extraordinary
In today’s hyper-connected world, great customer experience is at the heart of every company’s strategy. To address customers’ needs, companies are reorganising teams behind business outcomes rather than org charts. Empowering the enterprise to deliver great, seamless experiences is not for the faint-hearted, but you can kickstart the cultural revolution inside your organisation. Uncover the Why, What, and How behind impactful customer and employee experiences.
Mathieu Acin-Tallier, Vice President – Global GTM, Customer Experience, CSG
Your questions answered
Cocktails & Canapés in The Three Colours Room