AGENDA

We look forward to seeing you!

Please register your attendance by filling out the form below:

15:00

WELCOME

Hear how CSG is investing in hyper-scalable monetization solutions to help CSPs succeed in the digital era.

James Kirby, SVP & Head of EMEA, CSG

15:30

KEYNOTE: MARKET PERSPECTIVES & PREDICTIONS

Hear from Amy Cameron, Principal Analyst, STL Partners, on the latest industry hot topics and trends.

Amy works with world-leading operators and tech companies to define opportunities and strategies for growth and innovation. She manages STL Partners’ research portfolio, and also leads research on sustainability, enterprise services, and the application of AI and automation in telecoms. Before joining STL in 2017, she was Head of ICT Research at Fitch Solutions. Amy speaks French and Mandarin and holds an MSc in Chinese Politics from the School of Oriental and African Studies.

Amy Cameron, Principal Analyst, STL Partners

16:00

B2B2X MADE EASY

Today, more than half of all CSPs globally get 90% of their revenue from B2C. But the future looks quite different. In the next five to 10 years, over 75% of CSPs expect more than half of their revenue to come from B2B. Discover the four main areas that will make or break success in B2B — a focus on business outcomes, an embrace of dynamic ecosystems, agility and trust.

Ryan Horsfield, Global Leader Customer Solutions Consulting

16:30

MAKING ORDINARY CUSTOMER EXPERIENCES EXTRAORDINARY

Today’s hyper-connected world puts great customer experiences at the heart of every company’s strategy. Understanding your customers intent and delivering a truly personalised experience is key to success. We will explore why it’s more important than ever and how you can deliver on you customers and employees expectations, whilst creating engaging intuitive and exceptional journeys through human-centric research, experience design and journey orchestration.

 Laurence Egglesfield, VP Experiences Practice.

17:00

Your Questions Answered

 

 

 

 

18:00

Cocktails & Canapés

 

 

 

 

AGENDA SUBJECT TO CHANGE

IF YOU HAVE ANY QUESTIONS, PLEASE EMAIL [email protected].

This event is by invitation only.

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