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Hear how CSG is investing in hyper-scalable monetization solutions to help CSPs succeed in the digital era.
James Kirby, SVP & Head of EMEA, CSG
KEYNOTE: MARKET PERSPECTIVES & PREDICTIONS
Hear from Amy Cameron, Principal Analyst, STL Partners, on the latest industry hot topics and trends.
Amy Cameron, Principal Analyst, STL Partners
B2B2X MADE EASY
Today, more than half of all CSPs globally get 90% of their revenue from B2C. But the future looks quite different. In the next five to 10 years, over 75% of CSPs expect more than half of their revenue to come from B2B. Discover the four main areas that will make or break success in B2B — a focus on business outcomes, an embrace of dynamic ecosystems, agility and trust.
Ryan Horsfield, Global Leader Customer Solutions Consulting
MAKING ORDINARY CUSTOMER EXPERIENCES EXTRAORDINARY
Today’s hyper-connected world puts great customer experiences at the heart of every company’s strategy. Understanding your customers intent and delivering a truly personalised experience is key to success. We will explore why it’s more important than ever and how you can deliver on you customers and employees expectations, whilst creating engaging intuitive and exceptional journeys through human-centric research, experience design and journey orchestration.
Laurence Egglesfield, VP Experiences Practice.
Your Questions Answered
Cocktails & Canapés