1:00 PM – 7:00 PM

Client Conference Registration

A team from CSG will be in the lobby of the Hyatt Regency Austin to check you into the Conference. Please stop by at any time during this time period to receive your credentials and details on the Evening Event.

 

5:00 PM – 7:00 PM

Welcome Party

Please join CSG and your colleagues for happy hour to kickstart the Client Conference. More details will be provided when you check-in.

 

7:00 PM

Dinner in Downtown Austin

Dinners have been arranged for those who would like to attend. A CSG representative will reach out with additional details prior to Tuesday night.

7:00 AM – 8:30 AM

Breakfast/Solution Showcase

Meals and Client Conference will take place in Foothills 1 and Foothills 2 located on the 17th floor of the Hyatt Regency Austin. Please note that only two elevators will take you to the 17th floor. If you find yourself in an elevator that only goes to the 16th floor, you will then find a flight of stairs across from the elevator leading to Foothills. Please reach out to Caroline Wildish (203) 945-9015 for any questions.

8:30 AM – 8:45 AM

First Act – Welcome to Day 1

 

8:45 AM – 9:15 AM

The Art of Possible – Keynote Speaker

Alfred Binford, President – Customer Engagement Solutions, CSG

 

9:15 AM – 9:45 AM

Customer Gallery

 

9:45 AM – 10:00 AM

Intermission/Solution Showcase

 

10:00 AM – 10:45 AM

The Canvas for CSG Product Strategy

Brian Clark, Executive Director Product Management, CSG

 

10:45 AM – 11:15 AM

The Art of Data

Jim Williams, Director of Product Management, CSG

 

11:15 AM – 11:45 AM

Ascendon Adjacency

Sean Casey, VP Ascendon Product Line, CSG

 

11:45 AM – 12:15 PM

Customer Panel

 

12:15 PM – 1:15 PM

Lunch/Solution Showcase

 

1:15 PM – 2:30 PM

Discovery of Ideas

 

2:30 PM – 3:00 PM

Payments is Our Forte

Damany Abernathy, Executive Director of Solution Engineering, CSG

 

3:00 PM – 3:30 PM

Sculpting the Possible with Services Solutions

 

3:30 PM – 3:45 PM

Intermission/Solution Showcase

 

3:45 PM – 4:15 PM

Evolving the Experience in the Field

Jim Hare, VP and General Manager, Field Services Management, CSG

 

4:15 PM – 4:45 PM

Visual Connect Customer Case Study

Chris Hazel, VP of Information Technology, Eastlink

 

4:45 PM – 5:00 PM

Closing Remarks

Lisa Vandemark, VP Solution Management, CSG

 

5:45 PM

Evening Event

Please plan to meet in the Hyatt Regency Austin lobby at 5:45 PM for the evening event. More details will be provided on the day of the conference.

7:00 AM – 8:30 AM

Breakfast/Solution Showcase

Meals and Client Conference will take place in Foothills 1 and Foothills 2 located on the 17th floor of the Hyatt Regency Austin. Please note that only two elevators will take you to the 17th floor. If you find yourself in an elevator that only goes to the 16th floor, you will then find a flight of stairs across from the elevator leading to Foothills. Please reach out to Caroline Wildish (203) 945-9015 for any questions.

8:30 AM – 8:45 AM

Second Act – Welcome to Day 2

Reid Jenkins, VP Customer Business Unit, CSG

 

8:45 AM – 9:15 AM

Executive Fireside Chat

 

9:15 AM – 9:45 AM

Measure What Matters

Blake Godkin, Director Strategy & Advisory Center, CSG

 

9:45 AM – 10:00 AM

Intermission/Solution Showcase

 

10:00 AM – 10:30 AM

Sketching the Customer Journey

Lauren Krueger, Director Digital Engagement Solutions, CSG

 

10:30 AM – 11:00 AM

Designing the Future of Your Bill

Mike Woods, SVP & General Manager, CSG Output Solutions

 

11:00 AM – 11:30 AM

Showcase Your Bill

Scott Lawrence, Executive Director – Experiences Practice, CSG

 

11:30 AM – 11:45 AM

Curtain Call