IMPROVE OFFER MANAGEMENT, CUSTOMER CARE AND BUSINESS OPTIMIZATION

Tired of juggling different platforms for billing, order management and customer care? Manage every part of the customer billing journey in one place with ACP. Configure products and bundles for any service (voice, data, video, home security and more).  

Service Electric’s IVR Achieves 45% Call Center Containment 

Find out how an Eastern U.S. cable operator navigated the challenges of increased call volumes while improving customer experience with more self-service options.

Atlantic Broadband Improves CSAT and Reduces Truck Rolls with CSG Visual Connect

Atlantic Broadband improved its First Call Resolution to increase customer satisfaction with remote visual troubleshooting capabilities.

Canadian Operator Streamlines Field Service For Better Customer Care

This operator utilized a single solution to manage field resources in multiple centers and locations to streamline field service requests and jobs and manage all work orders and technician schedules.

Cable Operator Uses Personalized Ad Pages to Triple Sales Lift

Learn how effective personalized messaging can be and how it can provide an increased sales lift with CSG’s targeted messaging tool and robust segmentation capabilities.