CSG DELIVERS EXCEPTIONAL CUSTOMER EXPERIENCES AND TACKLES BUSINESS COMPLEXITY
Today’s customer has high expectations. It’s time to raise your CX standards and intelligently choreograph your field service operations to deliver a differentiated customer experience.
CSG Field Service Management provides field service management and automation tools that optimize your technicians’ productivity and respect your customers’ availability. This fully-integrated workforce solution turns every aspect of your field delivery, installation and service operations into a competitive advantage.
- Align resources with up-to-the-minute changes in the field
- Dynamically optimize based on changing conditions to maximize resources and satisfaction
- Help your workforce do more with a modernized mobile experience
- Elevate the customer experience with omni-channel communications
Find out how you can level up your field service operations and keep pace with the evolving digital world with CSG Field Service Management.
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CSG Workforce 360 is a no-code platform and mobile application that gives workers everything they need to perform their field service functions in a single, easy-to-use interface. The platform integrates with your existing systems, and the app works on any mobile device.
CSG Visual Connect a web-based SaaS solution that expands the troubleshooting capabilities of your customer service representatives (CSRs). Visual Connect allows the agents to establish video and image-based troubleshooting sessions with subscribers, capture and mark-up screen shots, and resolve issues in a matter of minutes.
CSG Xponent Overview
CSG Xponent is a comprehensive, unified customer engagement platform that brings disparate data about your customers together to deliver predictive insights that improve outcomes fast.