Today’s customer has high expectations. It’s time to raise your CX standards and intelligently choreograph your field service operations to deliver a differentiated customer experience.  

CSG Field Service Management provides field service management and automation tools that optimize your technicians’ productivity and respect your customers’ availability. This fully-integrated workforce solution turns every aspect of your field delivery, installation and service operations into a competitive advantage. 

  • Align resources with up-to-the-minute changes in the field  
  • Dynamically optimize based on changing conditions to maximize resources and satisfaction  
  • Help your workforce do more with a modernized mobile experience  
  • Elevate the customer experience with omni-channel communications  

Find out how you can level up your field service operations and keep pace with the evolving digital world with CSG Field Service Management.


Enter to win a luxury getaway!

Submit the form below to enter to win a two-night stay for two people at their choice of over 100,000 hotels worldwide.

Workforce 360

CSG Workforce 360 is a no-code platform and mobile application that gives workers everything they need to perform their field service functions in a single, easy-to-use interface. The platform integrates with your existing systems, and the app works on any mobile device.

Visual Connect

CSG Visual Connect a web-based SaaS solution that expands the troubleshooting capabilities of your customer service representatives (CSRs). Visual Connect allows the agents to establish video and image-based troubleshooting sessions with subscribers, capture and mark-up screen shots, and resolve issues in a matter of minutes.

CSG Xponent Overview

CSG Xponent is a comprehensive, unified customer engagement platform that brings disparate data about your customers together to deliver predictive insights that improve outcomes fast.